Overview
Precision Door is an organization in the business of overhead garage doors. The organization operated its servicing business through traditional telephone calls and toll free number route for long. To enhance the efficiency and promptness of its servicing team, it went in for a custom built app. The Mobisoft Infotech team helped the transition from the conventional system to the tablet. This app would be useful for both, preventive maintenance (for the sales team) and reactive maintenance.
Challenges
Our mobility and business experts studied the organization's servicing business and the workflow in-depth. The discovery was a long, detailed process that revealed deep insights on how to make the app work best.
Our team had to study the entire workflow and map it with all use cases on the tablet.
Offline caching and ‘synching back to the server' were challenges that were addressed well
How the App Works
The app is a web-based application for the customers to log in their complaints. For Precision Door's service team, it is an Android Tablet app. Each service team member has a tablet and a separate log-in identity. As he logs-in, he receives notifications on his tablet about the day's service tasks and the schedule with details like the name, address and task details of the customer who has logged in his complaint. The service professional visits the customers, solves the problem and fixes it as per the organization's ‘same day-fix-door' policy.
