Overview

MyStorPal is designed to support self-storage operators by making facility management easier and more efficient. Initially built with outdated tech, the app couldn’t scale across multiple facilities. Each facility used its own version of the app, and users had limited functionality.

The client sought to modernize the app with a relevant tech stack and a focus on usability. Our goal was to create a single, intuitive mobile app that could work across multiple storage facilities, while providing users with the tools they need to manage their units more effectively.

Key Challenges

  • Fragmented App Versions

    Each storage facility ran its own version of the app. This created inconsistencies and increased support and maintenance overhead.

  • Limited Functionality

    Users couldn’t make payments, add inventory, report issues, or monitor their units effectively.

  • No Real-Time Updates

    Customers had no way to view real-time updates, monitor unit activity, or receive proactive communication from facilities.

  • Low Scalability

    Onboarding new facilities required separate builds, making expansion inefficient and difficult to manage.

Objectives

Design a unified experience for users across all facilities.

Rebuild the app using a future-ready framework (React Native).

Introduce key features like digital payments, inventory tracking, and issue reporting.

Create a scalable, maintainable product for long-term growth.

Our Approach

As the original development partner, we understood the app’s foundation and limitations. In order to modernize the app, we started from scratch and followed an Agile methodology with bi-weekly sprints, covering:

  • Requirement Gathering

    Aligned with the client’s product vision and mapped key user flows.

  • UI/UX Design:

    Built a clean, intuitive interface optimized for both iOS and Android.

  • Development & QA

    Rebuilt all features using React Native with extensive testing and performance improvements.

  • Deployment & Training

    Delivered a production-ready build and supported the client team with onboarding and documentation.

Improving ROI with App Modernization for the Self-Storage Business

Our Solution

We focused on streamlining the user experience and removing operational bottlenecks. Key enhancements include:

  • Single App for All Facilities:

    No more separate versions. One login, one interface, no matter where the user stores their items.

  • Secure Login for Verified Customers:

    Access restricted to registered storage facility users.

  • Facility Switching:

    Easily switch between units across multiple facilities.

  • Detailed Unit Overview:

    Track payment history, issues, and inventory for each unit.

  • Inventory Management:

    Add, edit, and view stored items with names, images, and descriptions.

  • Digital Payments:

    Users can pay dues directly in the app.

  • Issue Reporting:

    Raise and track service issues with a few taps.

  • Move-Out Requests:

    Simplifies end-of-service flow for users and operators.

  • Profile Management:

    Update contact details and account preferences.

  • Real-Time Notifications:

    Alerts for payments, updates, and service events.

User Impact

The updated MyStorPal app now empowers users to:

  • Manage all their storage units from one interface.

    Manage all their storage units from one interface.

  • Manage all their storage units from one interface.

    Complete actions like payments and move-outs without staff intervention.

  • Manage all their storage units from one interface.

    View inventory with visual references.

  • Manage all their storage units from one interface.

    Receive proactive updates and alerts.

This results in fewer service calls, higher satisfaction, and a more professional experience across the board.

Technology in the Service of Better Functionality

Migrating to React Native wasn’t just a tech upgrade; it enabled:

  • Faster feature development across platforms.

  • Consistent, high-quality UI on both iOS and Android.

  • Easier integration with third-party services and SDKs.

  • Long-term maintainability and lower development costs.

We also modernized backend APIs, improved performance, and restructured legacy .NET components to support the new frontend experience.

Outcomes & Benefits


Operational Efficiency:

One app works across all storage facilities, cutting costs and simplifying deployment.

Improved User Experience:

Clean design, fast interactions, and more control for users.

Scalability:

The new codebase supports quick onboarding of new facilities without additional app builds.

Client Satisfaction:

The client shared positive feedback on the new interface, citing improved responsiveness and user engagement.

Conclusion

We rebuilt MyStorPal into a modern, scalable mobile app that delivers real value through intuitive features, unified access, and a flexible architecture. The app is now positioned to support the client’s growing network of storage facilities and enhance every customer interaction. Building on this success, we’re collaborating with the client on a new facility management app to extend the unified experience to operational teams. This next step will complete their digital ecosystem and ensure a consistent, efficient platform for both staff and customers. .

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