Overview
There's a noticeable increase in individuals seeking affordable homes through multiple government housing schemes. As demand rises, managing house allotments becomes a cumbersome task. Handling documents, overseeing payments, and tracking the status of each application posed a substantial challenge for one of our valued clients. Upon gaining insights into the key processes and functions, they identified areas of inefficiencies that needed immediate attention. This realization prompted them to prioritize the modernization and enhancement of the house application process. They envisaged developing a user-centric mobile application in order to automate the entire process and enrich the applicant experience.
Requirements
To foster an efficient, transparent, and secure application journey for those seeking government houses, there were a few requirements to -
Revamp the UI of their existing platform.
Streamline the application process for end users.
Offer a range of payment options, including online and offline methods.
Create a system to track the status of their applications in real-time.
Integrate a robust Know Your Customer (KYC) verification system to validate the authenticity of applicant data and documents.
Implement notification functionality to enhance user engagement.
Solution
Our client embraced mobile technologies to offer citizens a more accessible and efficient means of applying for affordable houses available through government schemes. A mobile application was developed to enhance transparency across the entire allotment process. The primary motive behind the custom mobile app development was to create a simple and hassle-free government house allotment process backed by automation at every stage. The mobile app design was tailored keeping in mind the essentials of applicants. Using this app, applicants can -
Digital registration portal to initiate the process
Easily update and maintain their profiles
Easily update and maintain their profiles
Fill in the required information for their housing application
Verify KYC for secure and authentic applications
Access to comprehensive government housing programs
View the list of offline centers for in-person assistance
Dynamic eligibility checks for schemes to save time
Make the online and offline payment
Stay up-to-date with the latest news and announcements from the government
Monitor the application status in real-time
Key Features
The modernization of the government housing scheme application process involved the development of a comprehensive, user-friendly mobile app with the following key features:
Quick and easy user onboarding process
Revamped UI for improved interactions
Simplified government housing project application form
Flexible payment integration
KYC verification system
Timely and instant notifications
Process to Apply for Government Housing Scheme
Fill out an Application
Log in, and provide the required information.
Upload Documents
Review and upload necessary documents.
Make Payment
Use flexible payment options, online or offline, and download receipt.
Select Flat Claim House
Get your allotment letter, and officially claim your house.
Outcome
Adopting a customer-centric, mobile first approach helped the client offer a centralized platform for government housing schemes and the application allotment process. The simplified user onboarding process ensured a seamless registration experience, eliminating unnecessary complexities. They could fill out revamped application forms and make payments for their preferred housing projects directly from their smartphones. It fostered a more accessible and efficient application journey. Moreover, integrated notifications ensured timely updates on the status of their applications and announcements of crucial government housing projects. With the custom mobile app, applicants could access and monitor the application process anytime, anywhere. As a result, this optimized system transformed a previously cumbersome and inefficient method into a user-friendly, efficient, and transparent digital experience, benefitting both the end users and the client.
