Managing transport operation prominent sports championship in the USA.
The organizing authority needed a complete digital solution to manage and automate ground transportation operation for players and guests.
Due to the complexity involved in coordinating each guest's transport arrangement throughout their trip, our operations team planned ahead; managing staff, organizing overnight accommodation for chauffeurs and accruing availability. This meant that the transport was at the client’s disposal, providing them with the opportunity to travel freely and flexibly. Last-minute changes to high profile guest's travel plans were all discretely managed every day.
Using the traditional manual ways of dispatching like long-in or radio proved to be ineffective, time-consuming and expensive operations for the volume of 12,000 bookings and 500+ guests. The organizer wanted to automate the entire operation with no or less manual intervention. Likewise, there were many challenges like
The implementation process started with analyzing the existing operation, understanding minor details, software integration requirements, and gap analysis. We then prepared detailed use case and workflow documentation along with prototype to define the implementation blueprint.
The implementation offered seamless onboarding experience to accredited players, coaches and VIP guests through a mobile app to request rides at the touch of a button. The comprehensive web panel to enable operation team & dispatchers to track chauffeurs/vehicles in real-time on the map, handle priority requests, critical rides, emergencies, manual dispatching, etc.
We integrated the solution with third party internal and external systems to capture schedule, guest information, accreditation, and other master details and also made certain process-specific customizations.
The technical support team was on-site throughout the event to ensure training to staff and operation team and to provide real-time tech support.
The implementations were done keeping in mind the specific needs.
Custom dashboard with all the KPI’s and statistics
Priority-based ride request for VIPs and players system.
Convenient booking options from event locations like the venue or hotel.
Easy chauffeur shift management and scheduling for maximum efficiency.
Branded Guest Mobile Application, chauffeur App and Web admin & Dispatch Panel
Alert dispatchers for remedial actions in case of missed rides or unavailability of chauffeurs.
Easy and quick one-tap onboarding for players, & guests.
24/7 onsite & offshore technical support during the event
Cloud deployment and security & privacy-compliant implementation
Real-time updates for both chauffeurs and guests regarding vehicle type, Pick-up time, routes, ETA and destination updates.
It all begins and ends with transportation experience. The precise solution implementation ahead of the event and contributed to event success.