Community Health Group (CHG) was founded in 1982 and is one of the oldest health plans having 6000+ providers and serving 206,000+ patients in San Diego County. It provides quality care to the Medi-Cal, Cal MediConnect, and Medicare Special Needs Plan patients to improve their health and well-being. CHG has achieved NCQA accreditation for Medi-Cal and participates in several state quality initiatives. CHG is determined to facilitate high-quality patient-centered care.
Access to Non-Emergency Medical Transportation (NEMT) to meet healthcare and social needs is an important factor in addressing social determinants of health. Increased emergency room visits, hospital admissions, re-admissions leads to poor clinical health outcomes and increased administrative burden for health centers. CHG wanted to enhance its patient experience regardless of their income or insurance status. The goal was to ensure they didn’t miss medical appointments, dialysis treatment, and other non-medical related social needs.
CHG empowered its patients and providers by providing fast, reliable, and cost-effective non-emergency medical transportation services via our NEMT Pulse.
Community Health Group (CHG) integrated Mobisoft's NEMT Pulse - NEMT dispatch software solution for ride scheduling and trip assignments. Through a mobile app, CHG patients can schedule rides for their medical or non-medical needs, drivers can track and manage their trips, and admin can manage, book, and get full visibility and control for the end-to-end trips. View more details of all the three-panel highlights below:
A customized dashboard enables the admin to manage the entire operations from a single platform. Admin can quickly manage the user profiles - patients, drivers, fleet, and clients; schedule and manage trips, and track the real-time data so as to provide the quality transportation service. Admin can also set the pricing modules and generate the digital invoice for the trip. An integrated system of the software enables the admin to send notifications to all the associated stakeholders.
With this app, patients can book trips in a click of a button, receive trip-related updates, get driver details, and select vehicles. Patients can easily make the payment online and get a receipt of the trip. Patients can also request any special assistance required while scheduling a trip.
To enhance the NEMT service, drivers can get detailed information about the trip, including pickup time, drop-off time, scheduled trips, navigated routes, earnings, ratings, and lot more using this driver app. The availability of the driver can also be changed via this app. Furthermore, other features like the emergency button, real-time trip requests, digital signature, etc. make the driver app more user-friendly.
This new system automated the CHG transport operations, which in turn, resulted in improved healthcare outcomes.
HIPAA compliant
On-premise deployment with full backup support
Integration of online trip booking system
Digital payment gateway system
GPS tracking system integration
Set up of analytic tools
Integrated notification (SMS, email, alerts) system
With NEMT Pulse, CHG has overcome transportation barriers and is able to provide uninterrupted care to its patients. Patients can now access care and visit their medical appointments and have continuity of care. The rate of hospital admissions/ER visits has significantly reduced as patients can access transportation services for their care and avoid the hassle of transfers. They feel empowered and hope to live a better life.