Community Health Group (CHG) was founded in 1982 and is one of the oldest health plans having 6000+ providers and serving 206,000+ patients in San Diego County. It provides quality care to the Medi-Cal, Cal MediConnect, and Medicare Special Needs Plan patients to improve their health and well-being. CHG has achieved NCQA accreditation for Medi-Cal and participates in several state quality initiatives. CHG is determined to facilitate high-quality patient-centered care.


Access to Non-Emergency Medical Transportation (NEMT) to meet healthcare and social needs is an important factor in addressing social determinants of health. Increased emergency room visits, hospital admissions, re-admissions leads to poor clinical health outcomes and increased administrative burden for health centers. CHG wanted to enhance its patient experience regardless of their income or insurance status. The goal was to ensure they didn’t miss medical appointments, dialysis treatment, and other non-medical related social needs.

Our Solution

CHG empowered its patients and providers by providing fast, reliable, and cost-effective non-emergency medical transportation services via our NEMT Pulse.

Community Health Group (CHG) integrated Mobisoft's NEMT Pulse - NEMT dispatch software solution for ride scheduling and trip assignments. Through a mobile app, CHG patients can schedule rides for their medical or non-medical needs, drivers can track and manage their trips, and admin can manage, book, and get full visibility and control for the end-to-end trips. View more details of all the three-panel highlights below:

Admin Panel

A customized dashboard enables the admin to manage the entire operations from a single platform. Admin can quickly manage the user profiles - patients, drivers, fleet, and clients; schedule and manage trips, and track the real-time data so as to provide the quality transportation service. Admin can also set the pricing modules and generate the digital invoice for the trip. An integrated system of the software enables the admin to send notifications to all the associated stakeholders.

Patients App

With this app, patients can book trips in a click of a button, receive trip-related updates, get driver details, and select vehicles. Patients can easily make the payment online and get a receipt of the trip. Patients can also request any special assistance required while scheduling a trip.

Drivers App

To enhance the NEMT service, drivers can get detailed information about the trip, including pickup time, drop-off time, scheduled trips, navigated routes, earnings, ratings, and lot more using this driver app. The availability of the driver can also be changed via this app. Furthermore, other features like the emergency button, real-time trip requests, digital signature, etc. make the driver app more user-friendly.


This new system automated the CHG transport operations, which in turn, resulted in improved healthcare outcomes.

HIPAA compliant

On-premise deployment with full backup support

Integration of online trip booking system

Digital payment gateway system

GPS tracking system integration

Set up of analytic tools

Integrated notification (SMS, email, alerts) system


With NEMT Pulse, CHG has overcome transportation barriers and is able to provide uninterrupted care to its patients. Patients can now access care and visit their medical appointments and have continuity of care. The rate of hospital admissions/ER visits has significantly reduced as patients can access transportation services for their care and avoid the hassle of transfers. They feel empowered and hope to live a better life.


Learn how you can address the Social Determinants of Health by meeting the transport-related needs of your community.

What’s New at Mobisoft?

sdoh-case-study, Mobisoft Infotech
A Car Rental Business Software To Simplify Transportation for Enterprises
Custom Software Development Services for Enterprises and Startups
Custom Software Development Services for Enterprises and Startups
Enterprise Mobility Services for Your Business
Enterprise Mobility Services for Your Business